Jalaram Laboratory & Diagnostic Centre ("Jalaram Laboratory", "we", "us", "our") operates this website (the "Website") and provides diagnostic, pathology, radiology, microbiology, and cardiac investigation services from our facility at Shishudip Hospital, Station Road, Bardoli, 394601, Gujarat, along with home sample collection services in and around Bardoli.

This Privacy Policy explains what information we collect when you visit the Website or use our services, how we use and protect it, and the choices available to you. By using the Website or booking a service with us, you agree to the practices described here.

1. Information We Collect

Information you give us directly

• Name, age or date of birth, and gender
• Phone number, WhatsApp number, and email address
• Home address, when you book home sample collection
• Details of the tests or health packages you enquire about or book
• Messages you send via our contact form, WhatsApp, phone, or email
• Referring doctor's name, where applicable

Health and medical information

As a diagnostic laboratory, some information we collect is health-related and treated as sensitive personal data, including:

• The tests or health packages you request
• Sample details and your diagnostic test results/reports
• Medical history or symptoms shared with our staff to help select the right test

We collect this only to the extent needed to process your booking, collect your sample, carry out the requested tests, and deliver your reports.

Information collected automatically

When you browse the Website, technical information such as your IP address, browser and device type, and pages visited may be collected automatically through cookies and similar technologies (see Section 6).

Information from third parties

If you book an appointment or message us on WhatsApp, we receive the phone number and message content you share on that platform, which is operated by WhatsApp/Meta and governed by its own privacy policy.

2. How We Use Your Information

We use your information to:

• Book and confirm appointments or home sample collection visits
• Collect your sample and carry out the diagnostic test(s) requested
• Prepare, deliver, and store your test reports (via WhatsApp, email, or in person)
• Respond to enquiries and provide customer support
• Send appointment reminders and report-ready notifications
• Improve our Website, services, and patient experience
• Comply with applicable laws and medical record-keeping obligations
• With your consent, share relevant health articles, offers, or updates on our packages

We do not use your health information for any purpose unrelated to providing diagnostic services, unless you give specific consent or we are required to by law.

3. How We Share Your Information

We do not sell your personal or health information. We share it only:

• With our own laboratory staff, technicians, pathologists, and radiologists involved in processing your test
• With your referring doctor, if you booked through a prescription or asked us to share your report with them
• With service providers who help us operate, for example WhatsApp/Meta (for confirmations and report delivery), email providers, and website hosting providers, who may only use your data to provide services to us
• With government or regulatory authorities where required by law, court order, or public health reporting requirements
• With your explicit consent, for any other purpose

4. Data Storage and Security

We store patient records and test reports securely, with access limited to authorized laboratory and administrative staff, and use reasonable technical and organizational safeguards against unauthorized access, alteration, disclosure, or destruction. That said, no method of electronic storage or transmission, including WhatsApp and email, is completely secure, and we cannot guarantee absolute security.

5. Cookies and Similar Technologies

The Website may use cookies and similar technologies to keep it functioning properly, remember your preferences, and understand how visitors use the site, for example through analytics tools. You can control or disable cookies in your browser settings, though some parts of the Website may not work as intended if you do so.

6. Data Retention

We retain your personal and health information for as long as necessary to provide our services, meet medical record-keeping obligations under applicable law, resolve disputes, and enforce our agreements. Diagnostic reports and related records are generally retained in line with applicable healthcare and legal record-retention requirements.

7. Your Rights

Subject to applicable law, including the Information Technology Act, 2000 and rules made under it, and the Digital Personal Data Protection Act, 2023, you may:

• Ask what personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information, subject to our legal and record-keeping obligations
• Withdraw consent for optional communications (such as promotional messages) at any time
• Raise a grievance about how your information is handled

To exercise any of these rights, contact us using the phone number or email listed at the top of this website.

8. Children's Privacy

Some tests we offer may involve minors. Where we collect information about a child, we do so with the involvement and consent of a parent or legal guardian, and only to the extent necessary to provide the requested service.

9. WhatsApp Communication and Third-Party Links

We use WhatsApp Business so you can book appointments, ask questions, and receive reports. Information you send us on WhatsApp is also subject to WhatsApp's own privacy policy and terms, which are outside our control. Please avoid sending sensitive details over WhatsApp if you're not comfortable with this.

The Website may also link to third-party sites. We aren't responsible for their privacy practices, and we'd encourage you to review their policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. The revised version will be posted on this page with an updated effective date, so please check back periodically.

11. Governing Law

This Privacy Policy is governed by the laws of India. Disputes arising out of or in connection with it are subject to the jurisdiction of the courts at Surat, Gujarat.